FAQ
Starting therapy can feel like a big step. We want you to know what to expect.
At Abby Wellness Clinic, we believe that seeking help is not a sign of weakness. It is an important step toward understanding yourself, healing from what has hurt you, and building a healthier emotional life.
Here are some of the questions we receive most often.
How do I book a therapy session?
You can begin by contacting us through our website, WhatsApp, email or phone. We will help you identify the appropriate service and available appointment options.
Your appointment is only considered confirmed once availability has been verified by the Clinic and payment has been received.
What happens after I book?
Once your appointment has been confirmed, you will receive the information you need to prepare for your session, including any forms or onboarding information required before your appointment.
We want your first experience with us to feel clear, supportive and as comfortable as possible.
I have never had therapy before. What should I expect?
You don't need to know how therapy works before you begin.
Your therapist will take time to understand what brought you to therapy, what you have been experiencing and what you hope to work on. Together, you will begin to identify the areas that need attention and determine an appropriate direction for your therapeutic work.
You do not have to arrive with all the answers.
Do I need to know exactly what is wrong before I book?
You don't need to know how therapy works before you begin.
Not at all.
Sometimes you simply know that something isn't right. You may feel emotionally overwhelmed, disconnected from yourself, stuck in recurring relationship patterns, anxious, exhausted or affected by experiences from your past.
You don't have to diagnose yourself before reaching out. Part of therapy is understanding what is happening and making sense of your experiences.
You do not have to arrive with all the answers.
What happens during my first session?
You don't need to know how therapy works before you begin.
Not at all.
Sometimes you simply know that something isn't right. You may feel emotionally overwhelmed, disconnected from yourself, stuck in recurring relationship patterns, anxious, exhausted or affected by experiences from your past.
You don't have to diagnose yourself Your first session is an opportunity for your therapist to get to know you and understand what has brought you to therapy.
You may discuss your current concerns, relevant experiences and history, the patterns you have noticed, and what you would like to change or understand.
You will also have the opportunity to ask questions and begin establishing a therapeutic relationship with your therapist.
Do I have to tell my therapist everything during my first session?
No.
You decide what you are ready to share. Particularly when working with trauma, we believe in creating a space where you can feel safe enough to explore difficult experiences without feeling pressured to disclose everything at once.
Therapy is a process. You and your therapist will work at a pace that is appropriate for you.
How long is a therapy session?
Our standard therapy sessions are approximately 50–55 minutes. Some specialized services may have a different duration, which will be communicated when you book.
How often will I need to attend therapy?
There is no one-size-fits-all answer.
Therapy may be scheduled weekly, bi-weekly or at another mutually agreed frequency, depending on your needs, treatment goals and circumstances. Your therapist will work with you to determine what is clinically appropriate.
How many sessions will I need??
That depends on you and what you are working through.
Some concerns may be addressed within a shorter period, while trauma recovery, longstanding emotional patterns and more complex concerns may require more sustained therapeutic work.
We do not promise a particular number of sessions or a specific outcome. Therapy is a process, and progress varies from person to person.
What kind of therapy do you provide?
At Abby Wellness Clinic, our work is trauma-focused and integrative. We draw from appropriate evidence-based therapeutic approaches depending on the needs of each client.
Our services include individual therapy, couples therapy, pre-marital therapy and family therapy, alongside our specialized work around trauma and inner child healing.
Do you specialize in trauma?
Yes.
Trauma recovery is central to our work. We support people who are dealing with the impact of unresolved childhood experiences, relational wounds, emotional patterns and other experiences that continue to affect how they feel, relate and function.
Our goal is not simply to help you manage symptoms. We help you understand your story, process unresolved emotional wounds, reconnect with yourself and develop healthier ways of relating to yourself and others.
What is inner child healing?
Inner child healing involves exploring how earlier experiences may continue to influence the way you see yourself, relate to others, respond emotionally and navigate life as an adult.
At Abby Wellness Clinic, inner child work may form part of a broader therapeutic process where it is relevant to your needs and treatment goals.
Do you offer virtual therapy?
Yes. We offer virtual therapy for clients who prefer to receive support remotely or who live outside Abuja.
Do you offer in-person therapy?
Yes. Our physical clinic is located at:
Louis Court Estate, Lokogoma, Abuja, FCT, Nigeria.
Which is better: virtual or in-person therapy?
Neither is automatically better.
The right option depends on your circumstances, preferences, therapeutic needs and practical considerations. Our goal is to provide a therapeutic environment in which you can feel safe, present and able to engage meaningfully in the work.
For virtual sessions, you will need a stable internet connection, a functioning device and a private environment where you can speak comfortably.
Do you offer couples therapy?
Yes.
Our couples therapy is designed for married and long-term couples who want to improve communication, understand recurring patterns, rebuild trust and strengthen their emotional connection.
Our approach is integrative and trauma-informed and may draw on cognitive behavioral, emotion-focused, attachment-based, relational and family-systems approaches.
Do you offer pre-marital therapy?
Yes.
Our pre-marital therapy gives couples a structured space to explore important areas of their relationship before marriage, including communication, values, roles, expectations and other issues that can influence the health of a long-term partnership.
Do you offer family therapy?
Yes.
Our Family Reconnect Healing Program is designed to help families restore emotional safety, strengthen communication and rebuild trust. It is available both virtually and in person, with family sessions lasting approximately two hours.
When is my appointment confirmed?
Your appointment is confirmed after the Clinic has verified availability and payment has been received.
What if I need to cancel or reschedule?
We understand that things happen.
If you need to cancel or reschedule, please give us at least 24 hours' notice through WhatsApp, phone, text or email.
Cancellations made with less than 24 hours' notice may result in the session fee being forfeited. Genuine emergencies may be reviewed individually.
What happens if I miss my appointment?
An appointment missed without the required notice is considered a no-show, and the session fee will be forfeited. A new appointment will then need to be scheduled.
What if I am running late?
Please let us know as soon as possible.
You may still attend if you are late, but your session will generally end at its scheduled time. If you arrive more than 15 minutes late, the appointment may need to be rescheduled and may be treated as a late cancellation.
Can I get a refund if I change my mind?
Therapy fees are generally non-refundable because your appointment involves reserved clinical time and preparation.
Limited exceptions may apply, including certain situations where the Clinic cancels a session and cannot reschedule it within 30 days, duplicate payments or approved exceptional circumstances.
Is what I tell my therapist confidential?
Yes.
We take your privacy seriously. Information shared during therapy is confidential and is not shared with third parties without your written consent, except where disclosure is required by law or professional ethical obligations.
Can I contact my therapist between sessions?
Communication outside sessions should primarily be used for administrative matters such as scheduling and appointments.
Your therapist may not respond immediately to clinical concerns sent by message. Therapy-related concerns are best explored during your scheduled session, where they can receive the appropriate attention.
Can I record my therapy session?
Therapy sessions may not be audio-recorded, video-recorded, screenshotted or otherwise recorded without prior written consent from both you and your therapist.
Can I take a break from therapy?
Yes. We understand that life circumstances can change.
If you plan to take a break of more than two weeks, we encourage you to discuss this with your therapist so that your continuity of care can be considered.
Will my usual appointment time be kept for me?
We can hold an appointment slot for up to one week after your last scheduled session. After that, the slot may be reassigned depending on demand and our waiting list.
When you return, we may therefore need to offer you the next available appointment.
What happens if I return after a long break?
We may recommend a brief reassessment or clinical review before restarting therapy. This allows us to understand what may have changed since your previous sessions and ensure that your care continues to meet your current needs.
Does Abby Wellness Clinic provide emergency mental health support?
Abby Wellness Clinic provides scheduled, non-emergency psychological services. We do not provide 24-hour crisis support.
If you are experiencing a mental health emergency or believe you are at immediate risk of harming yourself or someone else, please seek immediate emergency or crisis support or go to the nearest emergency department.
Please do not rely on WhatsApp, email or phone messaging with the Clinic for an urgent mental health crisis.
Can I request a psychological report or letter?
Requests for reports, letters, assessments, court appearances or other documentation outside your standard therapy service can be considered where clinically appropriate.
Additional fees may apply, and requests are subject to the Clinic's professional discretion and capacity.
What If I Don't Know Which Service I Need?
I'm not sure whether I need individual therapy, trauma therapy, couples therapy or something else. What should I do?
That's okay. You don't have to figure it out alone.
Tell us what you are currently experiencing and what you would like help with. We can help you identify the most appropriate starting point based on your concerns and the services available.
Our goal is to make seeking help easier—not another thing you have to figure out by yourself.
You Don’t Have to Have It All Figured Out
Therapy is not about pretending everything is fine.
It is about having a safe, compassionate space to slow down, understand your story, make sense of your emotions and begin changing patterns that may no longer serve you.
At Abby Wellness Clinic, you are welcome to begin exactly where you are.
Ready to begin?